FAQ

  • Can I place an order without creating an account?
  • Do you have a Shop?
  • What are your working hours?
  • My order did not arrive within the stipulated time, how do I track it?
  • Do you accept payment on delivery?
  • Is there a minimum order for any of your supplies?
  • Oh no, my items are incomplete!
  • What payment methods do you accept?
  • How much is postage ?
  • What is your Return Address?
  • Can I return an item for exchange or refund?

Customer Support

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account.

Do you have a Shop?

My shop is predominantly used to store all online stock. Although customers are welcome to call by appointment 07852240279

What are your working hours?

24 Hours Online

My order did not arrive within the stipulated time, how do I track it?

Send an email to enquiries.queenofcurves@gmail.com, you will get a swift response.

 
 

Do you accept payment on delivery?

As an online store, all transaction processes except dispatching your supplies to you are completed online. At the check out point, we have various payment options.
Please complete your payment on the website via card payment or bank transfer, as cash on delivery is not acceptable.

Is there a minimum order for any of your supplies?

No, there isn’t! We sell in single units as well as in batches. You can order as much as you want, as long as we’ve got it! It’s yours!

Oh no, my items are incomplete!

If you are certain that some items in your supplies are missing, send an mail to enquiries.queenofcurves@gmail.com, within 24 hours of receiving your products. Investigation will be carried out and an exchange or refund will be made if your claim is verified.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. 

How much is postage ?

2nd Class £3.35
1st Class £4.45
2nd Class Signed £4.45
1st Class Signed £5.55

Returns

What is your Return Address?

Claire Thomas
33 Carlton Street
Normanton
Wf6 2EH

Can I return an item for exchange or refund?

For our Return & Exchange policy, please click here.